Refund policy

Thank you for buying an original piece of my work.

Every painting on this site is a one-of-one original, made by hand in my studio in Houston, Texas. Because of that, my return policy is a little different from a shop selling mass-produced prints — but I want you to be genuinely happy with what arrives, so please read this before you order and email me if anything is unclear.

Returns

You may return an original painting within 14 days of delivery for a refund of the purchase price.

To be eligible:

  • The piece must be unused, undamaged, and in the same condition in which it arrived

  • It must be returned in the original packaging, or in packaging of equal protective quality

  • You must email info@sarwatart.live within 14 days of delivery to start the return, before shipping anything back

Once I have approved your return I will send you the return address and instructions. Please do not ship a painting back without contacting me first — unannounced returns cannot be accepted, because large works need to be received in person.

Who pays return shipping

Return shipping is the buyer's responsibility, and the original shipping charge is not refunded. Original artwork is large, heavy, and expensive to move, so please be aware that returning a piece can cost a meaningful amount.

The one exception: if the piece arrives damaged, or is not the piece you ordered, I cover return shipping in full and refund you completely. See below.

Damaged in transit

All shipments leave my studio fully insured. If your painting arrives damaged:

  1. Photograph everything before you unwrap further — the outer box, the packaging, and the damage to the piece

  2. Email those photographs to info@sarwatart.live within 48 hours of delivery

I will file the insurance claim, and you will get either a full refund or, where the piece can be recreated, a replacement — your choice. You will not be out of pocket. Claims made without photographs are very difficult to win with carriers, which is why the 48-hour window matters.

Commissions

Commissioned pieces are made specifically for you, to your size and colour brief, and cannot be returned or refunded once work has begun. Before I start, I confirm the design, dimensions, palette, and price with you in writing, and I share progress photographs as the piece develops so there are no surprises at delivery. If a commission arrives damaged, the damage terms above apply in full.

Sale and archived pieces

Pieces listed as sold are not available for purchase. If you can complete a checkout on a sold piece it is an error on my end, and I will contact you and refund you in full within one business day.

Refund timing

Once your returned piece arrives and I have inspected it, I will email you to confirm. Approved refunds go back to your original payment method within 10 business days. Your bank or card issuer may take a further few days to post it — if more than 15 business days have passed since I confirmed your refund, email me and I will chase it with you.

Exchanges

I do not offer direct exchanges. If you would prefer a different piece, return the original under the terms above and place a new order.

Cancelling before dispatch

If you change your mind before your painting ships, email info@sarwatart.live and I will cancel and refund you in full, no questions asked. Once a piece has been crated and collected by the carrier it becomes a return rather than a cancellation.

Questions

Email info@sarwatart.live. I read every message myself